Informativa sulle spedizioni

1. Shipping Method

1.1. The products sold in the store are shipped directly from national or international suppliers, depending on stock availability and logistics.

1.2. The shipping method, estimated delivery time and cost will be informed at checkout.

1.3. Orders may be dispatched from distribution centers outside the national territory, due to the dropshipping model adopted by the store.

2. Processing and Handling Time

2.1. Orders will be processed within 1 to 5 business days after payment confirmation.

2.2. During high-demand periods such as holidays, promotional events and commemorative dates, this time frame may be extended.

3. Delivery Time

3.1. Delivery time may vary according to the destination address, product availability and shipping origin.

3.2. For products shipped from overseas, the average estimated delivery time is 10 to 25 business days, subject to variations caused by external factors such as:

  • customs clearance procedures;

  • fiscal inspection;

  • strikes, stoppages or force majeure events;

  • logistics restrictions.

3.3. For products shipped from domestic stock, the average delivery time is 4 to 10 business days.

4. Order Tracking

4.1. All orders include a tracking number, which will be provided to the customer after the order has been shipped.

4.2. Tracking information may take a few days to be updated in the carrier’s system.

5. Address Responsibility

5.1. It is the customer’s sole responsibility to provide accurate and complete delivery information.

5.2. If an order is returned due to:

  • incorrect or incomplete address,

  • customer unavailability,

  • or refusal to receive the package,

the cost of reshipping the order shall be borne by the customer.

6. Delivery Attempts

6.1. The carrier or delivery company may attempt delivery up to three (3) times.

6.2. In case of unsuccessful delivery attempts, the order may be returned to the sender. The customer will be informed to arrange reshipment or other necessary measures.

7. Delays

7.1. Delays resulting from external factors are not the responsibility of the store, including but not limited to:

  • strikes;

  • weather conditions;

  • customs clearance;

  • government restrictions;

  • carrier operational failures.

7.2. The store will make reasonable efforts to keep the customer informed and monitor the delivery process until completion.

8. Lost, Damaged or Undelivered Orders

8.1. If the product is not delivered, is lost, or arrives damaged, the customer must notify the store within 48 hours of receipt and provide photos or videos of the packaging and product.

8.2. After review, the store may:

  • reship the product;

  • replace it;

  • or issue a partial or full refund, as applicable.

9. Customs Fees and Import Duties

9.1. If any customs fees, import duties or inspection charges are imposed, the store may assume the cost or reimburse the customer upon proof of payment.

10. Delivery Coverage

10.1. The store ships to all regions of the country and may ship internationally depending on logistics availability.

11. Final Provisions

11.1. This policy may be modified, updated or amended at any time without prior notice. The version in effect at the time of purchase shall prevail.

11.2. For any questions, customers may contact our customer support team.